Terms & Conditions

1. Introduction

Welcome to the official website of Draco Technologies Pvt Ltd.

These Terms & Conditions govern your access to and use of our website, services, enquiry forms, quotation requests, consultations, communications and any project-related interaction with Draco Technologies Pvt Ltd.

By accessing this website or submitting any enquiry, quotation request, service request or project-related information, you agree to be bound by these Terms & Conditions.

If you do not agree with these Terms & Conditions, you should not use this website or submit any information through it.

These Terms are designed for general website use and service enquiries. For actual project execution, a separate quotation, work order, purchase order, agreement, scope document or contract may apply. In India, contracts are generally governed by principles under the Indian Contract Act, 1872, including offer, acceptance, consideration and lawful agreement.

2. About Draco Technologies Pvt Ltd

Draco Technologies Pvt Ltd is an engineering, contracting and EPC-focused company providing services across:

Electrical Infrastructure & Contracting
HT/LT Overhead and Underground Cable Works
Transformer Installation
Solar EPC & Renewable Energy Solutions
Telecom Infrastructure & OFC Works
Industrial Control Panels & Automation
Fire Safety Systems
CCTV & Networking Systems
Civil Works
Electrical Maintenance
Residential and Commercial Wiring
Plumbing and related building infrastructure services
Engineering Consulting and Project Support

The website provides information about our company, services, capabilities, contact details and enquiry process.

3. Use of Website

You may use this website only for lawful purposes, including:

Learning about Draco Technologies and its services
Contacting our team
Requesting quotations
Booking consultations or site visits
Submitting project enquiries
Accessing general service information

You agree not to use this website for:

Any fraudulent or unlawful activity
Uploading false, misleading or harmful information
Attempting to damage, disrupt or misuse the website
Copying, scraping or reproducing website content without permission
Impersonating another person or company
Submitting spam or irrelevant enquiries
Violating any applicable law or regulation

We reserve the right to restrict, block or refuse access to any user who misuses the website.

4. Website Information

The information provided on this website is for general informational and business enquiry purposes only.

We make reasonable efforts to keep the website content accurate and updated. However, we do not guarantee that all information will always be complete, error-free, current or suitable for every project requirement.

Service descriptions, capabilities, timelines, processes, images and examples shown on the website are general in nature. Actual project scope, feasibility, cost, timeline and technical requirements may vary depending on site conditions, client requirements, statutory requirements and project complexity.

5. No Final Offer or Binding Quotation Through Website

Any content displayed on this website should not be considered a final offer, technical approval, price commitment or binding quotation.

A project becomes commercially valid only when Draco Technologies issues a formal quotation, proposal, work order, purchase order, agreement or written confirmation, and the same is accepted by the client as per agreed terms.

Website enquiries, phone discussions, WhatsApp communication or preliminary discussions do not automatically create a binding contract unless confirmed in writing by authorized representatives.

6. Quotations and Proposals

Any quotation or proposal issued by Draco Technologies may include:

Scope of work
Materials or equipment details
Technical specifications
Project location
Timeline
Payment terms
Taxes and charges
Exclusions
Validity period
Warranty or maintenance terms
Client responsibilities
Any special conditions

All quotations are subject to revision if there are changes in:

Site condition
Material prices
Design requirements
Government rules or approvals
Client-requested modifications
Labour or transportation costs
Electrical load or capacity requirements
Additional work beyond original scope

A quotation is valid only for the period mentioned in the quotation. If no validity period is mentioned, the quotation should be considered valid for a reasonable period only, subject to confirmation by Draco Technologies.

7. Site Visit and Consultation

Draco Technologies may provide consultation, inspection or site visit services depending on the project requirement.

A site visit may be required before issuing a final quotation for:

Electrical infrastructure work
Solar rooftop installation
Telecom tower or OFC work
Control panel work
Fire safety systems
CCTV and networking systems
Civil support work
Wiring and plumbing work
Maintenance and repair work

Site visit availability, charges, travel expenses and timelines may vary depending on location and project scope.

Any recommendation given during a preliminary consultation is based on available information at that time. Final technical decisions should be based on detailed inspection, measurement, drawings, safety review and written approval.

8. Client Responsibilities

The client is responsible for providing accurate and complete information required for project assessment and execution.

This may include:

Project location
Site access details
Existing infrastructure details
Load requirement
Electricity bills for solar projects
Drawings or layouts
Required approvals or ownership documents
Structural details
Safety requirements
Work timing restrictions
Contact person details
Any hidden conditions or known risks

The client must ensure legal access to the site and must provide necessary permissions, approvals and cooperation required for project execution.

Delays caused by incomplete information, restricted access, pending approvals, client-side changes or non-availability of site readiness may affect project timelines and costs.

9. Government Approvals, Licensing and Subsidy Support

For certain services such as solar rooftop installation, electrical works, telecom infrastructure, fire safety systems or other regulated services, government permissions, technical approvals, DISCOM approvals, net metering approvals, licensing, subsidy processing or third-party certifications may be required.

Draco Technologies may provide guidance or support for such approvals where applicable. However, approval timelines and final approval decisions depend on the relevant government department, electricity distribution company, authority, agency or third party.

We do not guarantee approval, subsidy sanction, subsidy amount, processing timeline or government decision unless expressly stated in a written agreement.

The client is responsible for providing truthful documents and complying with applicable legal requirements.

10. Solar Projects

For solar rooftop or solar EPC projects, system capacity, generation estimates, savings, payback period and financial benefits may depend on several factors, including:

Solar panel capacity
Location
Sunlight availability
Shadow conditions
Rooftop area
Rooftop strength
Electricity consumption pattern
DISCOM policies
Net metering rules
Maintenance quality
Weather conditions
System design
Equipment efficiency

Any energy generation, bill savings or return on investment communicated before installation should be treated as an estimate unless confirmed in a specific written proposal.

Government subsidy policies and net metering rules may change from time to time. Final eligibility depends on applicable rules and authority decisions.

11. Electrical and EPC Works

Electrical, industrial, telecom, control panel, civil and EPC works involve technical, safety and site-specific factors.

All such works are subject to:

Site inspection
Engineering feasibility
Load requirements
Safety standards
Material availability
Technical approvals
Client-side readiness
Environmental and site conditions
Applicable regulations

Draco Technologies will execute work based on agreed scope. Any additional work, change in design, hidden site condition, client-requested change or regulatory requirement may be treated as additional scope and may be charged separately.

12. Material, Equipment and Third-Party Products

Projects may involve third-party materials, equipment, components or systems such as:

Solar panels
Inverters
Transformers
Cables
Electrical panels
CCTV cameras
Networking equipment
Fire safety equipment
Switchgear
DG sets
Control devices
Plumbing materials

Product warranties, if applicable, are usually governed by the manufacturer’s warranty terms. Draco Technologies may assist with warranty coordination where possible, but final warranty approval, replacement or repair decision may depend on the manufacturer or supplier.

Damage caused by misuse, unauthorized repair, improper handling, voltage fluctuation, accident, natural calamity, poor maintenance or third-party interference may not be covered under warranty.

13. Payments

Payment terms will be specified in the quotation, invoice, purchase order, work order or agreement.

Depending on the project, payment may be required in stages such as:

Advance payment
Material procurement payment
Work progress payment
Installation completion payment
Testing and commissioning payment
Final handover payment
Maintenance or service charges

Work may be paused, delayed or withheld if agreed payments are not received on time.

All applicable taxes, GST, duties, government fees, transportation costs, labour charges, approval charges or other charges shall be payable as per quotation or invoice terms.

14. Taxes

All prices may be subject to applicable taxes including GST, unless clearly mentioned otherwise in the quotation or invoice.

Any government taxes, duties, charges or statutory levies applicable at the time of billing shall be payable by the client.

If tax laws or rates change after quotation but before or during project execution, the final billing may be adjusted accordingly.

15. Project Timelines

Project timelines are estimates based on available information, site readiness, material availability and expected working conditions.

Timelines may be affected by:

Delayed payments
Client-side approval delays
Government approval delays
Material availability
Weather conditions
Site access restrictions
Design changes
Additional work
Labour or transportation issues
Force majeure events
Safety concerns
Third-party dependencies

Draco Technologies will make reasonable efforts to complete projects within the agreed timeline, but shall not be liable for delays caused by factors beyond its reasonable control.

16. Change in Scope

Any change in project scope after quotation acceptance may result in revised pricing and timeline.

Changes may include:

Additional work
Design modification
Material change
Capacity change
Site condition variation
Additional cabling or wiring
Extra civil work
Additional approval requirement
Client-requested upgrades
Emergency work

Such changes must be mutually agreed in writing before execution.

17. Cancellation and Refund

Cancellation and refund terms depend on the project stage.

If a client cancels a project after confirmation, deductions may apply for:

Site visit charges
Consultation charges
Design work
Material procurement
Labour booking
Transportation
Administrative costs
Custom-made or ordered items
Work already completed

Advance payments may be non-refundable once material is ordered, manpower is scheduled, design work is completed or project execution has begun.

Any refund, if applicable, will be processed only after deducting applicable costs and as per written agreement.

18. Warranty and Service Support

Warranty terms, if applicable, will be mentioned in the quotation, invoice or project document.

Warranty may cover only the specific work or component clearly mentioned in writing.

Warranty may not cover:

Damage due to misuse
Unauthorized modification
Physical damage
Water damage
Fire, flood, lightning or natural calamities
Voltage fluctuation
Third-party repair
Poor maintenance
Normal wear and tear
Client-side negligence
Damage due to external factors

Service visits after project completion may be chargeable unless covered under a written maintenance or warranty agreement.

19. Maintenance Contracts

Draco Technologies may provide maintenance services or annual maintenance contracts depending on the project type.

Maintenance terms may include:

Scope of maintenance
Visit frequency
Response time
Covered equipment
Exclusions
Charges
Spare parts policy
Emergency support terms

Any maintenance service will be governed by the specific maintenance agreement or quotation.

20. Safety and Site Conditions

Client must provide safe and reasonable access to the worksite.

The client is responsible for informing Draco Technologies about:

Hazardous areas
Restricted zones
Existing electrical risks
Structural weaknesses
Water leakage
Fire hazards
Underground utilities
Height-related risks
Safety rules at the site

Draco Technologies reserves the right to delay, stop or refuse work if site conditions are unsafe or unsuitable for execution.

21. Limitation of Liability

To the maximum extent permitted by law, Draco Technologies shall not be liable for indirect, incidental, consequential or special losses, including loss of profit, business interruption, production loss, data loss, opportunity loss or reputational loss.

Our liability, if any, shall be limited to the value of the specific service or project amount received by Draco Technologies for the disputed work, unless otherwise required by applicable law or agreed in a written contract.

22. Third-Party Services and Dependencies

Some projects may involve third parties such as:

Government departments
DISCOMs
Manufacturers
Suppliers
Transporters
Internet service providers
Telecom agencies
Certification bodies
Civil contractors
Equipment vendors

Draco Technologies shall not be responsible for delays, rejection, price changes, policy changes or service failures caused by third parties unless expressly agreed in writing.

23. Intellectual Property

All website content including text, images, graphics, layout, service descriptions, designs, logos, icons and other materials are the property of Draco Technologies Pvt Ltd or its licensors unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish or use any content from this website for commercial purposes without written permission from Draco Technologies.

Any project drawings, technical designs, proposals, BOQs, layouts or documents shared by Draco Technologies remain our intellectual property unless specifically transferred through a written agreement.

24. Website Images and Visual Content

Images used on the website may be actual project images, representative visuals, stock images, AI-generated visuals or conceptual images used for presentation purposes.

Such images are intended to communicate service categories and company capabilities. They may not always represent exact completed projects unless clearly mentioned.

25. User-Submitted Information

When you submit information through our website forms, WhatsApp, email or phone communication, you agree that the information is accurate and provided voluntarily.

Submitted information may be used to:

Contact you
Understand your requirement
Provide quotation
Schedule site visit
Offer consultation
Process service requests
Maintain business communication

Personal data collected through the website should be handled in line with applicable Indian data protection requirements. India’s Digital Personal Data Protection Act, 2023 regulates processing of digital personal data for lawful purposes while recognizing individuals’ right to protect personal data.

Detailed data handling practices will be explained in the Privacy Policy.

26. Communication Consent

By submitting your contact details, you authorize Draco Technologies to contact you through:

Phone call
SMS
WhatsApp
Email
Website response
In-person communication

This communication may relate to your enquiry, quotation, project discussion, site visit, service update or business relationship.

You may request us to stop promotional communication, but project-related or service-related communication may continue where necessary.

27. No Professional Guarantee Without Written Scope

Any verbal or informal advice given by our team is based on limited information and should not be treated as final engineering certification, safety certification, statutory approval or legally binding technical guarantee.

Final project responsibility, technical scope and warranty will be governed only by written project documents, quotation, invoice, contract or agreement.

28. Compliance With Laws

The client and Draco Technologies shall comply with applicable laws, regulations, safety norms and statutory requirements relevant to the project.

For website users, any service request must be lawful and should not involve unauthorized property, illegal connections, unsafe instructions, false documents or activities prohibited by law.

29. Grievance and Complaints

If you have any complaint or concern regarding our services, quotation, project execution or website, you may contact us at:

Draco Technologies Pvt Ltd
RS No. 1159 B, Plot No. 6, Gajanan Colony, Ring Road, Kolhapur, Maharashtra, India – 416010
Phone: 9923418787
Email: [Add Official Email]

We will make reasonable efforts to review and respond to complaints in a timely manner.

For websites that conduct online commercial transactions, Indian consumer rules emphasize grievance redressal and consumer-facing transparency for e-commerce entities. Even though Draco Technologies is primarily a services/EPC company, maintaining clear contact and grievance details is a good compliance practice.

30. Dispute Resolution

In case of any dispute, both parties shall first attempt to resolve the matter through mutual discussion.

If the dispute cannot be resolved amicably, it shall be subject to the jurisdiction of competent courts located in Kolhapur, Maharashtra, unless otherwise specified in a written agreement.

These Terms shall be governed by the laws of India.

31. Force Majeure

Draco Technologies shall not be liable for failure or delay in performance caused by events beyond reasonable control, including:

Natural disasters
Floods, storms, earthquakes or lightning
Fire or accidents
Government restrictions
Labour issues
Material shortages
Transport disruption
War, riots or civil unrest
Epidemic or pandemic
Power failure
Internet or telecom failure
Regulatory delays
Any event beyond reasonable control

In such cases, project timelines may be extended reasonably.

32. Modification of Terms

Draco Technologies reserves the right to update, modify or replace these Terms & Conditions at any time without prior notice.

The updated version will be posted on this website with a revised effective date.

Your continued use of the website after changes means you accept the updated Terms.

33. Severability

If any part of these Terms is found invalid, unlawful or unenforceable, the remaining sections shall continue to remain valid and enforceable.

34. Contact Information

For any questions regarding these Terms & Conditions, please contact:

Draco Technologies Pvt Ltd
RS No. 1159 B, Plot No. 6,
Gajanan Colony, Ring Road,
Kolhapur, Maharashtra, India – 416010

Phone: 9923418787
Website: https://dracotech.in