1. Introduction
At Draco Technologies Pvt Ltd, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, disclose and protect information received through our website, enquiry forms, quote request forms, phone calls, WhatsApp, email communication, site visit requests, service bookings and project discussions.
By using our website or submitting your personal information to Draco Technologies, you agree to the practices described in this Privacy Policy.
2. Who We Are
Draco Technologies Pvt Ltd is an engineering and EPC services company providing solutions across:
- Electrical Infrastructure & Contracting
- Solar EPC & Renewable Energy Solutions
- Telecom Infrastructure & OFC Works
- Industrial Control Panels & Automation
- Fire Safety, CCTV & Networking Systems
- Civil Works, Maintenance & Engineering Consulting
- Residential, Commercial Wiring & Plumbing Services
This website is used to provide service information, receive enquiries, process quotation requests and communicate with potential and existing clients.
3. Information We Collect
We may collect information that you voluntarily submit through our website, enquiry forms, phone calls, WhatsApp, email or offline communication.
This may include:
- Full name
- Mobile number
- Email address
- Company or organization name
- Project location
- Service required
- Property or site details
- Project type
- Budget range, if submitted
- Preferred contact time
- Message or project description
- Uploaded documents, if any
- Electricity bill details for solar enquiries, if shared
- Site photos, drawings or layouts, if shared
- Communication history with our team
We collect only information needed to understand your requirement, provide consultation, prepare quotations and deliver services.
4. Information Collected Automatically
When you visit our website, certain technical information may be collected automatically through cookies, analytics tools, hosting systems or browser technologies.
This may include:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Time spent on pages
- Referral source
- Approximate location based on IP
- Website interaction data
This information helps us improve website performance, user experience, security and marketing effectiveness.
5. How We Use Your Information
We may use your personal information for the following purposes:
- To respond to your enquiry
- To contact you about your project requirement
- To provide quotations or estimates
- To schedule site visits
- To provide consultation
- To understand project scope
- To prepare technical proposals
- To deliver requested services
- To coordinate installation or maintenance work
- To process payments and invoices
- To provide after-service support
- To maintain internal business records
- To improve website experience
- To send service-related updates
- To send promotional communication, only where appropriate
- To comply with legal or regulatory requirements
Your information is used for lawful business purposes connected with our services.
6. Legal Basis for Processing
We process your personal information when it is required for legitimate and lawful purposes, including:
- Responding to your request
- Providing services you asked for
- Preparing quotations or project proposals
- Performing a contract or service obligation
- Maintaining business communication
- Complying with applicable laws
- Improving our services and customer experience
India’s Digital Personal Data Protection Act, 2023 recognizes processing of digital personal data for lawful purposes while also recognizing individuals’ rights over personal data.
7. Use of Information for Quotations and Site Visits
When you request a quotation or site visit, we may use your submitted details to:
- Understand your project requirement
- Contact you for more information
- Visit the project location, if required
- Prepare estimates or quotations
- Assess feasibility
- Suggest suitable solutions
- Coordinate project execution
For solar projects, we may request electricity bills, sanctioned load information, rooftop photos or site details. For electrical, telecom, civil or control panel projects, we may request site photos, layouts, technical requirements or existing infrastructure details.
8. Communication Through Phone, WhatsApp, SMS and Email
By submitting your mobile number, email address or contact details, you consent to being contacted by Draco Technologies through:
- Phone call
- SMS
- Website response
- Offline communication
Communication may relate to your enquiry, quotation, consultation, site visit, service booking, project progress, invoice, maintenance or support request.
You may request us to stop promotional communication. However, we may continue sending important service-related or project-related communication when necessary.
9. Sharing of Information
We do not sell your personal information.
We may share your information only when necessary for business, project execution or legal purposes. This may include sharing with:
- Internal team members
- Engineers and technicians
- Project managers
- Material suppliers
- Equipment vendors
- Service partners
- Government departments, if required
- DISCOM or approval authorities for solar projects, where applicable
- Payment or accounting service providers
- Website hosting or IT service providers
- Legal, tax or compliance advisors
Information is shared only to the extent required for service delivery, project execution, legal compliance or business operations.
10. Third-Party Service Providers
Our website or business operations may use third-party services such as:
- Website hosting providers
- Analytics tools
- Contact form plugins
- CRM systems
- Email services
- Payment systems
- WhatsApp or communication tools
- Cloud storage services
- Security tools
These third-party providers may process limited information on our behalf. We make reasonable efforts to work with service providers that follow appropriate data protection and security practices.
11. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to improve user experience and website performance.
Cookies may help us:
- Understand website traffic
- Remember user preferences
- Improve page loading
- Analyze service interest
- Measure marketing performance
- Improve website security
You can disable cookies through your browser settings. However, some website features may not work properly if cookies are disabled.
12. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, disclosure or alteration.
Security measures may include:
- Restricted access to information
- Secure website hosting
- Password-protected systems
- Limited internal access
- Safe communication practices
- Regular website maintenance
- Technical and organizational safeguards
However, no internet-based system can be guaranteed to be 100% secure. You should avoid submitting unnecessary sensitive information through website forms.
The 2011 IT Rules in India require reasonable security practices and procedures for sensitive personal data handled by body corporates.
13. Data Retention
We retain your information only for as long as necessary for the purpose for which it was collected.
Information may be retained for:
- Responding to enquiries
- Preparing quotations
- Completing projects
- Providing maintenance support
- Maintaining accounts and invoices
- Legal and tax compliance
- Internal records
- Resolving disputes
If your enquiry does not convert into a project, we may still retain limited communication details for business follow-up and record purposes, unless you request deletion where legally permissible.
14. Sensitive Information
We generally do not ask for highly sensitive personal information through our website.
Please do not submit unnecessary sensitive data such as:
- Aadhaar number
- PAN number
- Bank account details
- Passwords
- OTPs
- Medical information
- Biometric information
- Personal financial credentials
If such information is required for a specific legal, approval or project-related purpose, it should be shared only through authorized and secure communication channels.
15. Children’s Privacy
Our services are intended for adults, businesses, property owners, project managers and organizations.
We do not knowingly collect personal information from children. If we become aware that information from a child has been submitted without proper consent, we may delete such information.
16. Your Rights
Depending on applicable law, you may have rights regarding your personal data, including the right to:
- Request access to your personal data
- Request correction of inaccurate information
- Request deletion of information where legally permissible
- Withdraw consent for certain communications
- Ask how your information is being used
- Raise a grievance regarding data handling
To exercise these rights, contact us using the details provided in this Privacy Policy.
17. Correction or Update of Information
If the information you provided is incorrect or outdated, you may contact us and request correction.
Accurate information helps us provide better quotations, project planning and service support.
18. Withdrawal of Consent
You may withdraw consent for promotional communication at any time by contacting us.
However, withdrawal of consent may affect our ability to respond to your enquiry, provide quotation, complete a project, process service requests or maintain project records.
We may also retain certain information where required by law, tax rules, contract obligations or legitimate business records.
19. Deletion Requests
You may request deletion of your personal information.
We will review such requests and delete information where legally and operationally possible.
However, we may retain certain records if required for:
- Legal compliance
- Tax and accounting purposes
- Project records
- Dispute resolution
- Contractual obligations
- Safety and warranty documentation
- Legitimate business records
20. External Links
Our website may contain links to third-party websites, services, maps, payment pages, social media pages or external resources.
We are not responsible for the privacy practices, content or security of third-party websites. You should review their privacy policies before submitting information.
21. Website Images and Media
Images displayed on the website may include actual project visuals, representative stock visuals, conceptual graphics or AI-generated visuals.
Such images are used for presentation and service communication purposes. They do not collect personal data unless you interact with forms, buttons, tracking tools or embedded services on the website.
22. Business Transfers
If Draco Technologies undergoes business restructuring, merger, acquisition, asset transfer or operational reorganization, customer and project information may be transferred as part of business continuity, subject to applicable law.
23. Legal Disclosure
We may disclose personal information if required by:
- Law
- Court order
- Government authority
- Regulatory requirement
- Tax or audit requirement
- Law enforcement request
- Legal dispute
- Protection of our rights, property or safety
Such disclosure will be limited to what is reasonably necessary.
24. Grievance Officer / Contact for Privacy Concerns
If you have any questions, complaints or concerns regarding this Privacy Policy or how your information is handled, you may contact:
Privacy Contact / Grievance Officer: [Add Name]
Company: Draco Technologies Pvt Ltd
Address: RS No. 1159 B, Plot No. 6, Gajanan Colony, Ring Road, Kolhapur, Maharashtra, India – 416010
Phone: 9923418787
Email: [Add Official Email]
The 2011 IT Rules require body corporates handling sensitive personal data to designate and publish grievance contact details, so adding a named privacy/grievance contact is a good compliance practice.
25. Changes to This Privacy Policy
Draco Technologies may update this Privacy Policy from time to time to reflect changes in law, business practices, website features or service operations.
The updated Privacy Policy will be posted on this website with a revised effective date.
Your continued use of the website after changes means you accept the updated Privacy Policy.
26. Contact Information
For privacy-related questions, please contact:
Draco Technologies Pvt Ltd
RS No. 1159 B, Plot No. 6,
Gajanan Colony, Ring Road,
Kolhapur, Maharashtra, India – 416010
Phone: 9923418787